Shipping policy

Where do you deliver and how much does shipping cost?

Lanwew currently ships to the United States. Standard shipping costs US$7.99 for orders under US$60. Orders of US$60 or more qualify for free standard shipping. Review the shipping option and total for your address at checkout.

When will my order arrive?

We normally prepare orders for shipment in 7–14 business days. Once your order ships, standard transit is estimated at 11–25 business days. Both stages count toward the total time until delivery. Carrier delays and holidays can affect transit time.

If we expect to miss the dispatch time stated for your order, we'll email you with the revised timing and your options to accept the delay or cancel the unshipped order for a full refund.

How can I track my order?

Look for a shipping confirmation email with your tracking number once your order ships. If the tracking information is missing or you need help with a delivery, email c766770266@hotmail.com with your order number.

Can I change my delivery address?

Email us as soon as possible with your order number and the corrected address. We can check whether the address can still be changed based on the order's fulfillment status. We'll let you know whether the change was made.

What if my order is missing, damaged, or incorrect?

Contact us with your order number and a description of the problem. Photos of the item and packaging can help us review a damaged or incorrect delivery. Our support team will explain the next steps.