FAQ

How do I contact Lanwew?

Email c766770266@hotmail.com. Include your order number if your question is about a purchase. Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.

Where do you ship, and is shipping free?

We ship to the United States. Standard shipping costs US$7.99 on orders under US$60 and is free on orders of US$60 or more. See our Shipping Policy.

How long does delivery take?

Order preparation normally takes 7–14 business days. After dispatch, standard transit is estimated at 11–25 business days.

How can I track or change my order?

Check the shipping confirmation email for tracking. To request an address change or cancellation, email us as soon as possible with your order number. We'll check what can still be changed.

How do I request a return?

Email us within 30 days of receiving your item. Ordinary return shipping is paid by the customer. See our Returns, Refunds & Exchanges Policy for item condition, return shipping, and refund timing.

Where can I find the privacy policy and my privacy choices?

Read our Privacy Policy for details about how Lanwew handles personal information when you browse the store, contact us, or place an order. Visit Your Privacy Choices for the choices available to you. For a privacy question or request, see Contact Us or email c766770266@hotmail.com.