Refund policy

How do I start a return?

Email lanwew@outlook.com within 30 days of receiving your item. Include your order number, the item you want to return, and the reason for the request. Wait for our return instructions before mailing the item so we can match the parcel to your order.

How should I prepare the item?

Keep unused items in their original packaging. For an eligible item that has been used, follow the washing and packing instructions provided by our support team. Pack the item securely and keep the shipping receipt and tracking number.

Who pays for return shipping?

For ordinary returns, you pay the cost of shipping the item back. If the item arrives faulty, damaged, or incorrect, contact us before sending it back. Include a description and photos where helpful. We'll review the issue and explain the remedy and return arrangements that apply.

Where do I send an approved return?

Use the return instructions we send you. Our return destination is RM03, 24/F, HO KING COMM CTR, 2–16 FAYUEN ST, MONG KOK, HONG KONG.

When will I receive my refund?

After we receive and approve your return, we issue the refund to your original payment method within 3–5 business days. Your bank or payment provider may take up to 5 additional business days to post the credit. If the refund has not appeared after that period, contact us with your order number.

How do exchanges work?

Start by requesting a return. Once the return is accepted, you can place a separate order for the replacement item, subject to availability. For a defective or incorrect item, contact us for the options available for your order.

Any mandatory consumer rights and remedies continue to apply.